Privacy Policy

Information Collection: When you place an order or subscribe to our newsletter, we collect personal information that you provide to us, such as your name, email address, shipping address, and contact details. We only collect information that is necessary to fulfill your requests and provide you with a seamless shopping experience.
Information Use: We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support. With your consent, we may also send you promotional emails or newsletters to keep you informed about our latest products, offers, and updates. You have the option to unsubscribe from these communications at any time.
Data Security: We take reasonable measures to protect the security of your personal information. We implement appropriate physical, electronic, and administrative safeguards to prevent unauthorized access, use, or disclosure of your information. However, please note that no data transmission over the internet or electronic storage method is 100% secure. We cannot guarantee the absolute security of your information, and you acknowledge and accept any risks associated with the transmission and storage of your data.
Third-Party Disclosure: We do not sell, trade, or transfer your personal information to third parties without your consent, except for trusted third parties involved in the operation of our website and fulfilling your orders. These third parties may include payment processors, shipping carriers, and service providers who assist us in providing a smooth shopping experience.
Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are placed on your device when you visit our website. You have the option to disable cookies in your browser settings, but please note that this may limit certain features or functionality on our website.
Changes to Privacy Policy: We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and we will indicate the date of the most recent update. Your continued use of our website after any modifications to the Privacy Policy constitutes your acceptance of the updated policy.

Terms of Service

Acceptance of Terms: By accessing and using our website, you acknowledge and agree to be bound by these Terms of Service. These terms govern your use of the website, including any purchases made through it. If you do not agree with any of these terms, please refrain from using our website.
Product Information: We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not warrant the completeness, accuracy, or reliability of any product information displayed on our website. The images of our products are for illustrative purposes only and may vary slightly from the actual items.
Orders and Payments: All orders placed through our website are subject to acceptance. Once you place an order, you will receive an email confirmation acknowledging the details of your purchase. However, this confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at our discretion, and we may need to verify certain information before accepting your order. Payment for orders must be made in full at the time of purchase through the available payment methods on our website.
Shipping and Delivery: We aim to process and ship orders in a timely manner. However, please note that shipping times may vary depending on your location and other factors beyond our control. Any estimated delivery dates provided are not guaranteed and are subject to change. We will make reasonable efforts to keep you informed of any delays or issues with your shipment.
Returns and Exchanges: Due to the unique nature of our handcrafted jewellery, all sales are final. We do not accept returns or offer refunds, except in cases of damaged or defective items. If you receive a damaged or defective product, please contact us within 7 days of delivery to arrange for a repair or replacement. Please note that our handmade jewellery may have slight variations in colour, shape, and size due to their artisanal nature, which adds to their charm and uniqueness.
Intellectual Property: All content on our website, including images, text, logos, and designs, is the intellectual property of Polki's by S and protected by copyright laws. You may not use, reproduce, or distribute any content without our prior written consent. We reserve all rights to our intellectual property and will take necessary legal action to enforce our rights.